Archer Konnect

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1-800-831-6599

Services

Your business is unique, so your services should be, too. With Archer Konnect, you’re never obligated to go all in or hold back on what you need.

Choose the services, support, and pace that work best for you.

Virtual Receptionist​

We offer 24/7 full coverage 365 days a year to ensure that all of your customer service needs are met at all times. Our virtual receptionists are always available to provide fast response times to customer queries using a multichannel system that includes telecommunications, email, and live chat.

Help Desk/Technical Support​

Customer communications are a vital aspect of every business, whether you run a B2B or B2C organization. How well you communicate and how quickly you respond to and resolve issues speaks volumes about the quality of your services and your business as a whole. Outsourcing help desk support services can help you maximize your business resources while ensuring that your customers’ needs are thoroughly met at all times. 3C Contact Services provides exceptional, fast, convenient, and affordable IT and help desk support across a wide array of industries

Appointment Scheduling​

Appointment setting and confirmation is a critical, yet time-consuming process for companies that need to have a personal touch.
For example:
• A company with a customer base that isn’t as technologically savvy and would prefer to talk to a human voice
• Any company that really wants to connect with their customers when it comes to setting appointments, confirming appointments or rescheduling appointments by using a real live person who can convey details plus ask or answer questions.
If this describes your company or your customers, then Archer Konnect can help you achieve higher customer satisfaction and a more friendly appointment booking and confirmation process.

Customer Complaint Handling​

Regardless of how large your target audience is, there’s always going to be a few dissatisfied customers. How you handle customer complaints matters. Our team of customer experts issue appropriate and fast responses with the goal of resolving customer complaints or issues and providing amicable smart solutions.

Customer Feedback/Surveys​

How often do you receive an email survey and ignore it? Having our professional CSRs personally call your contact list will give you the valuable information necessary to keep and grow your client base and gain valuable market insights. All in real-time.

Email Management Services

Email management is a key component of good customer service and is essential for business success in today’s digital world. With more people using the Internet and their email to communicate with each other, emails are also becoming more important for consumers who wish to contact businesses.Responding to emails in a timely and professional manner is of the utmost importance. Your business can quickly become overwhelmed with floods of emails, including concerns, questions, complaints, and follow-ups from customers, as well as interested consumers. You need effective email response management to handle these emails.

Live Chat Support Solution​

In the digital age, businesses need to use live chat services. For the most effective customer service for your business, live chat is an important function that can reduce call volume, increase customer satisfaction, and increase sales. Live chat also has the capability to improve customer service by streamlining results-driven solutions. Trust the experienced customer service agents at Archer Konnect to provide knowledgeable, convenient, and personalized live chat support that suits your needs

Industries

Technology

Digital Streaming

Retail

Real Estate

Automotive

Travel & Hospitality

Manufacturing

Healthcare