Archer Konnect

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1-800-831-6599

FAQ

You asked- so we answered!

(We are a Tailored Call Centre Solution Provider)

Traditional answering services typically only take and forward messages without personalization. Customers feel like they are talking to someone who has no connection to the business itself.

At ARCHER KONNECT, Our customer service Agents will take your calls as if they are your in-house employee who will be answering calls, giving pricing information, scheduling appointments for you, and answering questions while also taking messages and screening calls.

Please contact us for a free quote based on your service requirements

 

If you need a custom plan that is not currently offered in the pricing list, please tell us what you need and we can find a way to work with you!

Yes we can, we can work with the calendar software you are currently using to schedule appointments for you.

Transferred calls don’t count towards your usage so you don’t have to worry about getting charged extra.

Yes, you can choose to forward your calls to us whenever you like, whether it is part-time or when you are too busy to answer calls (call overflow).

We currently have 3 different options:

  1. Forward calls to us using your existing phone provider. We recommend you using a service like Grasshopper or Google Voice to host your business number
  2. We can provide a new phone number for you to publish online
  3. Port your existing phone number to us

We will adapt our call handling to your unique business and your needs, you can customize and set up how you want your business calls to be transferred by simply putting the rules in the call instruction. We can either ask you first before transferring the call or transfer based on pre written instruction.

You may update us on your location or whereabouts whenever you like using email. It will make the customer and call feel more personal when we say “Kevin is at the bank right now, but I am happy to take a message for him or offer you his voicemail box”.

We operate 9AM to 8PM EST. After hour calls will be sent to your dedicated voicemail box or your cell phone.

Our receptionist will use a custom greeting that you provide, take down all relevant information, answer questions on your behalf, transfer calls if needed, and send you a call summary after each call. Most of the time, calls won’t even know they are talking to a virtual receptionist because our agents act like your in house receptionist to provide the best experiences for your callers.